Privacy policy of

Last update : 03/01/2019 at 04:20 PM (GMT+1, Central Africa Time, Douala)

Chapter I. Introduction


Presentation of the Privacy Policy of the platform cares deeply about the privacy of its visitors and users, it is fully committed to the protection of their personal and / or medical information and to make appropriate use of it in accordance with the laws of protection of the confidentiality of the data. This policy describes how we collect and use personal information, such as the rights and afferent choices made available to our visitors and users.

We would not suggest that you read this policy carefully, before you access or use any of our services.

Capitalized terms not defined in this document have the meanings assigned to them in our Terms of Use.


This Privacy Policy describes how the platform jointly with its associates collects and uses information about each of our non-registered visitors and registered users "Visitor" or "User" or "you", in connection with the nature of their access to, and use of of,has the platform med and each of its subdomains.

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why, and how we collect and use your personal information, as well as an explanation of your rights conferred. This Privacy Policy is in no way intended to abrogate the terms of any contract you have with us, or any rights that may be granted to you by the data protection legislation in force.

Read this policy and make sure you understand our practices regarding your personal information before accessing or using any of our Services. If you read and fully understand this Privacy Policy, but remain opposed to our practices , you must immediately leave this site, application or service, and avoid or discontinue any use of any of our Services. If you have questions or concerns about this policy, contact us at contact @

Chapter II. What information do we collect ?


We collect two types of information about our Visitors and Users:

  1. Unidentified and non-identifying information , concerning a Visitor or a User who has not identified himself, may be made available to us or collected automatically due to his presence on our platform ("Impersonal Information"). This Impersonal Information does not allow us to identify the Visitor or User from whom it was collected. The impersonal information we collect is primarily of a technical nature and aggregation of usage data, such as the IP address, browsing activity and button click flow, session statistics, and scrolling. information that does not allow identification of the device, operating systems, browsers, screen resolutions , language and keyboard settings, access providers, return / exit pages, timestamp data, etc., used by the Visitor or the User.

  2. Individual identifying information, therefore, information that identifies an individual , or that is likely, using reasonable means, to identify an individual, or that may be of a private or sensitive nature ("Personal Information"). The personal information we collect is mainly nature s relational (eg. E-mail address and  t e l e phone), accounting (National ID Card/Passport number, billing address, payment and transaction details), which are exclusively collected from user accounts with Paid Services, relating to a medical appointment scheduling, or usage session (IP address, geolocation and / or unique identifier of the device), related third-party accounts (such as email or name for a PayPal account), scanned identification documents that were provided to us (such as ID cards, driver's licenses, passports or official company registration documents), correspondences (including those made through or sent to our Services) and any other Personal Information provided to us by Visitors and / or Users accessing and / or using the Services es. For the avoidance of doubt, any impersonal Information relating to or relating to Personal Information (for example, to improve the quality of the services we offer) is considered and treated by us as Personal Information, as long as such report or link exist.

Chapter III. How do we collect this information ?


To do this, we mainly use these methods:

  1. We collect information from your use of the Services. When you visit or use our Website, we are aware of it and this usually involves assembly, collection and recording of such use , sessions and related information, both by ourselves , and with the assistance of third party services such as detailed in Chapter 6 below, including through the use of cookies and other tra ç age technologies like to etailed in Chap ter 7 below.

  2. We collect information that you voluntarily provide to us. For example, we collect Personal Information that you provide to us when you register for free on our Website to access certain of our Services; when you connect to our Services through third-party services such as Facebook or Google; when you make payments and / or register means of payment; when you submit or transmit this Personal Information in connection with your use of certain of our Services; and / or when you contact us directly, through any communication channel (eg emails, forms, etc.).

We also collect information from third-party sources 1) as described in Chapter 6 below.

Chapter IV. Why do we collect this information ?

We collect this information, impersonal and personal, for the following purposes:

  1. To provide and operate the Services;

  2. To develop, personalize and improve our Services, based on the common and personal preferences, experiences and difficulties of Visitors and Users;

  3. To provide our Users with constant customer support and technical support;

  4. To be ability to contact our visitors and users with general or personalized notifications on services and promotional messages (as detailed in Chapter 8 below);

  5. To offer certain promotions   ;

  6. To create aggregated statistical data and other aggregated and / or deductive Impersonal Information that we or our business partners may use to provide and improve our respective services;

  7. To improve our data security and fraud prevention techniques; and

  8. To comply with all applicable laws and regulations.

We only use your Personal Information for the purposes set out in Chapter 4 when we are satisfied that:

  1. Our use of your Personal Information is necessary for the performance of a contract or to take steps to conclude a contract with you (eg to provide you with an appointment with one of our partner doctors, provide you with customer support or technical support), or

  2. Our use of your Personal Information is necessary to comply with relevant legal or regulatory obligations that are ours, or

  3. O ur use of your personal information is needed to support the legitimate interests that we have as a company (eg, to maintain and improve our services by identifying user trends and the effectiveness of med-sync campaigns. com to identify technical issues), as long as it is always implemented in a way that is proportionate, and respects your rights to confidentiality.

Our Services are not allowed to children under 18 years old . No one under the age of 18 is likely to provide Personal Information through our Services. We do not knowingly collect any Personal Information from children under 18 years of age. Parents andcaregivers must at all times supervise the activities of their children.


Chapter V. Where do we store your information ?

  1. The impersonal and personal Information of the Visitors and User of 1.1 may be stored, processed and stored by, their authorized affiliates, and service providers in the United States of America, Europe (including included in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions, depending on the constraints of providing our Services and / or legal requirements (as explained below).

Information about an Applicant at preserved, processed and stored in Cameroon and at Headquarters, at the location (s) of the job in question, and, if necessary, in secure cloud storage. provided by our Third Party Services. Ltd. is established in Israel, which the European Commission considers as a country offering an adequate level of protection for personal information of residents of EU member states.


The affiliates of and its service providers who, on behalf of Wix, store or process your Personal Information, have all contracted to protect and secure them in accordance with the standards of the profession. fewer legal requirements that may be applicable in their jurisdiction.


  1. Application of the EU-USA Privacy Shield & the Swiss-USA Privacy Shield: adheres to the EU-USA Privacy Shield Regulatory Framework and the Swiss-USA Privacy Shield to which it has been certified. has committed to submit all Personal Information from the European Union (EU) and Switzerland, respectively, concerning the Privacy Shield Regulatory Framework, to the Principles applicable to it. To learn more about the Privacy Shield Regulatory Framework, check out the Privacy Shield Checklist set by the US Department of Commerce here. is responsible for the processing of Personal Information received in the Privacy Shield Framework and subsequently transferred to a third party acting on its behalf. satisfies the Privacy Shield Principles for all subsequent transfers of Personal Information from the EU, including the provisions relating to the liability of such transfers.


With respect to Personal Information received or transferred in accordance with the Privacy Shield Framework, submits to the regulatory control authorities established by the US Federal Trade Commission (FTC). In certain cases, may be required to disclose personal data in response to legitimate queries by public authorities, including to satisfy national security or law enforcement requirements, and will do so when local data protection legislation allows it.

Under certain conditions, more specifically described on the Privacy Shield website, you can invoke binding arbitration when the other dispute resolution procedures have been exhausted.


Upon request, will provide you with information about any Personal Information it may have. You can access, correct or request the erasure of your Personal Information. We will respond to your request within the time limit imposed by local law or within a reasonable time.


Note that the permanent deletion of your account erases all your information on the platform database .

Once this process is complete, you will not be able to use any of the services linked to the platform, your User Account and all their data will be deleted permanently, and in the future, will not be able to restore your account or recover your data. If you later contact Platform Support , the system will not recognize your account and Support Agents will not be able to locate the deleted account.



  1. Data Location Obligations: 1.1 If you reside in a jurisdiction where "data localization" or "data residence" is mandatory (ie, a requirement that the personal information of its residents be retained within the territorial limits of this jurisdiction), and this fact is brought to our attention, we may maintain your personal information within these territorial limits, if we are legally obliged to do so.

Chapter VI. Sharing of Personal Information with third parties

The platform can not share your Personal Information with third parties (or the other way, they allow access) in the manner and in the following circumstances:

Third party services ; has established partnerships with several selected service providers, whose services and solutions complement, facilitate and improve their services . These include physicians and healthcare professionals, server hosting and colocation services, communication and content delivery networks (CDNs), computer and data security services, billing processing and payment, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring, session recording and remote access , performance, data optimization and marketing, content delivery and our legal and financial advisors (jointly, the "Third Party Services").

These Third Party Services may receive, or otherwise have access to, the Personal Information of our Visitors and Users, in whole or in part - depending on each of their particular roles and purposes in facilitating and improving our Services. and our business, and they will only be able to use them for these purposes .

Note that while our Services may include links to other websites or services, we are not responsible for the privacy practices that are put in place on such websites or services. We encourage you to keep this in mind when you leave our Services and read the privacy statements of each and every website and service you visit before providing your Personal Information. reports the Personal Information it receives under the Privacy Shield and then transfers it to a third party as described in the Privacy Shield Principles. In particular, the platform remains liable under the Privacy Shield Principles, so that the third party agents it recruits to process Personal Information on its behalf would do so in a manner contrary to the Principles, unless the platform proves that it is not responsible for the events giving rise to the damage.

Paragraph 1. Application of the law, requests and legal obligations:

1.1 Where permitted by local data protection legislation, the Platform may disclose, or otherwise allow others to access, your Personal Information pursuant to a judicial request, such as a direct summons to appear. , a legal proceeding, a search warrant or an order, or in accordance with the laws in force, if, in good faith, we are of the opinion that the law obliges us to do so, with or without notice to you.


Paragraph 2. Rights protection and security:

1.1 may share your Personal Information with others, if we believe in good faith that it helps to protect rights, the promotion of health in general and medicine in particular, the safety of property and people, any of its users or a wider audience, or anyone in general, with or without notice to you.

Paragraph 3. Social Media Features and Framed Pages

1.1 Our Services include certain features, widgets and consolidated social media connection, such as Facebook Connect, Google Sign-In, Facebook Like and Share this buttons or other mini-programs. ("Social Media Features"). These Social Media Features may collect information such as your IP address or which page you visit on our Website and introduce a cookie allowing them to function properly. Social Media Features are hosted by a third party. Your interactions with these third-party Social Media Features are governed by their own policies and not ours.

In addition, our Services may allow you to share your Personal Information directly with third parties, for example by means of a framework technique on the page delivering content from or to Third Party Services or others, while preserving the appearance and usability of our Website and Services. Be aware that if you choose to interact or share any Personal Information through these Frames, you are actually providing them to these third parties and not to the platform, and such interactions, such as these splits, are governed by the policies of these third parties and not by ours.

Chapter VII. Use of cookies and other tracking technologies together with its business partners, analytics and technology, uses certain monitoring and tracing technologies (such as cookies, tags, pixels, markers and scripts). These technologies are used to continually preserve, provide and improve our services and offer a much better experience to our visitors and users. Thanks to these technologies, we are able, for example, to preserve and trace the preferences and authenticated sessions of our visitors and users, to better secure our services, to detect technical problems, the usage trends and the effectiveness of campaigns, as to monitor and improve the overall performance of our services.

Note that Third Party Services placing cookies or other tracking technologies through our services may have their own policies regarding how to collect and store information. These practices are not covered by our Privacy Policy and are beyond our control.

Cookies : To work well, some of these technologies require that a small data file ("cookie") be downloaded and stored on your device. By default, we use multiple persistent cookies for session and user authentication, security, retention of user preferences (eg for language and default settings), stability of the connection (eg for the posting of media, the use of e-commerce functionality, etc.), the monitoring of the operation of our services and commercial activities, and, in general, to improve our services.

If you wish to delete or block any of these cookies, refer to the support and support area of ​​your Internet browser for instructions on how to locate the file or directory in which it is stored. . Information on deleting or controlling cookies is also available at (note that this website is not provided by the platform , and therefore we can not guarantee its accuracy, completeness, or availability).

Note that the removal of our cookies, or the prior disabling of cookies or tracking technologies, may prevent you from accessing certain areas or features of our Services, or otherwise affect your user experience.

Transparent gifs : The platform and some third-party services may use a software technology called GIF tra nsparent (or web beacons / web beacons), which allows us to improve our services by measuring their efficiency and operation. Transparent gifs are small graphical elements with a unique identifier, functioning in a similar way to cookies, but which are not kept in your device but rather integrated within our Services.

Flash and HTML5 : and certain third-party services may also use certain tracking technologies known as "Flash cookies" and "HTML5 cookies", especially for advertising purposes. Different browsers can offer their own management tools for removing and blocking these technologies.

Targeting / Behavioral Targeting : Some Third Party Services and ad networks may display advertisements on our Website, or manage our advertising on other sites. These partners may use certain tracking technologies to collect certain information about your service activities and various third-party services, to provide you with targeted advertising based on your interests and preferences. You can opt-out of receiving targeted ads from certain advertisers and networks. Note that this does not offer you a choice because you will continue to receive advertising that you have not chosen to no longer receive.

User Data Supplement : The platform may receive data about you from other sources, including publicly available databases or third parties from which we have purchased data and combine that data with information that we have already your pro pos. This helps us update, expand, and analyze our archives, identify new customers, and offer products and services that may be of interest to you. When we obtain your Personal Information from third parties, we will ensure that such third parties are contractually committed to informing you that your Personal Information is disclosed to us and we take steps to ensure the accuracy of your Personal Information before using it. . If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific purposes for which it was provided.

"Do Not Track" Signals : Note that we do not modify our practices in response to a "Do not trace or Do Not Track" signal sent in the HTTP header by a browser.

Chapter VIII. Communication from


Paragraph 1. Promotional messages:

We may use your Personal Information to send you promotional content and messages via e-mail, text messages, direct messaging, commercial calls and similar forms of communication from the platform or our partners ( acting on behalf of the platform)through these channels. .

If you do not wish to receive these messages or promotional calls, you may at any time notify us of our services or follow the "unsubscribe" or STOP instructions contained in the promotional comunications you receive.

We take steps to limit the promotional content we send to you to a reasonable and proportionate level, and to send you information that may be of interest or relevance to you based on your information.


Paragraph 2. Service and billing messages: may also contact you with important information about our Services or your use of them.

For example, we may: send you a notification (by any of the means at our disposal) if certain services are temporarily suspended for maintenance reasons; reply to your email request for assistance; send you reminders or warnings about your doctor's appointments; or notify you of significant internal changes to our services.

It is important that you always be able to receive these messages. For this reason, you can not choose not to see these Service and Billing Messages, unless you are no longer a Visitor or Platform User ( which can be done by disabling your account).

Chapter IX. Your rights in relation to your personal information


It is imperative that you have control over your Personal Information. This is why the platform takes steps to allow you access, receipt of copy, update, modification, deletion, limitations of use of your Personal Information .

Before disclosing the Personal Information required, we may ask you for additional information to confirm your identity or for security reasons. We reserve the right to charge a fee where permitted by law (eg if your request is unfounded or excessive).

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

If you are a Visitor or Platform User , and wish to receive a copy, access, and / or request us to make any corrections to the Personal Information that you have stored with us, or request the details of the Information. personal information (if any) about you that we have disclosed to third parties for direct marketing purposes, please contact us directly. We will make reasonable efforts to satisfy your request promptly (unless we require additional information to satisfy your request), subject to legal considerations and other authorizations.

You may also correct, update or remove portions of this Personal Information, either by yourself or through the settings of your User Account.

Note that the permanent deletion of your account on the platform [ erases all your information from its database. Once this process is complete, you will not be able to use any of our services, your account and all their data will be permanently deleted, and in the future, the platform will not be able to restore your account or recover your data. If you later contact the Platform Suport , the system will not recognize your account and Support Agents will not be able to locate the deleted account.


Chapter X. Questions and Complaints


If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we are not complying with this Privacy Policy, or if you believe current data protection laws, contact us - the information necessary for this can be found at the end of this Privacy Policy.

Our team will determine if a failure has occurred, and in this case, will give the measures to be taken.

We take all privacy complaints seriously and make every reasonable effort to provide a prompt response. Our target response time is 3 days.

We expect our procedure to provide a fair and prompt response to your complaint. If you are not satisfied, you can also file a complaint with your local data protection supervisory authority.

You can file a complaint with your local data protection authority at any time , but we recommend that you contact us first so that we can resolve it.

Chapter XI. Data retention           


We may retain your Personal Information as long as your User Account is active, as stated in this Privacy Policy or as otherwise necessary to provide you with our Services.

We may still retain this Personal Information even after your User Account has been deactivated and / or used to use any particular Service, to the extent reasonably necessary to comply with our legal obligations, resolve disputes regarding our Users, prevent fraud and abuse, enforce our contracts and / or protect our legitimate interests.

We have a data retention policy that we apply to the information entrusted to us. When your personal information is no longer required, we ensure their final erasure.

Chapter XII. security       , through, has implemented security measures to protect the Personal Information that you share with us, including physical, electronic, and procedural measures. Among other things, we offer secure HTTPS access to all our areas of our Services; the transmission of sensitive payment-related information (such as credit card number) through our dedicated purchase forms, is protected by a 256-bit encrypted SSL / TLS connection meeting the standards of the profession; and we maintain a regular PCI DSS (Payment Card Industry Security Standard) certification. In addition, we regularly monitor our systems for yd identify potential vulnerabilities or attacks, and regularly seek new ways and Third Party Services to increase the security of our Services and the protection of our Visitors and Users.

Notwithstanding the measures and efforts undertaken by Wix, we can not guarantee, and do not guarantee, absolute protection and security of your Personal Information or any other User Content that you post, post or otherwise share with us. the platform or with anyone else.

Therefore we encourage you to create passwords to protect your User Account, and to avoid providing us, or anyone else, with any sensitive information the disclosure of which could cause you significant, if not irreparable harm.

In addition, since e-mail and instant messaging are not recognized as secure means of communication, we ask and encourage you to not share your Personal Information in any of these areas, or through any of these means.

If you have questions about the security of our services, contact us at

Chapter XIII. Public Forums and User Content           


Our Services offer in member access a forum. Keep in mind that all the information you provide in each of these areas can be read, collected and used by everyone else who has access to it. To request the removal of your Personal Information from our community or our forum, do not hesitate to contact us at: .

In any case, we do not recommend sending any information (or the use of any means of sending to send information) that you do not want to publish on this forum.

The act of posting or posting on the forum is done at your own risk.

We have adequate security measures in place to protect your Personal Information. However, we can not control the actions of other Users, or members of the forum, who may access your User Content and are not responsible for any circumvention of the privacy settings or security measures that you have, or have placed, on our Website (including, for example, password protected areas). You understand and agree that, even after an assumption has been made by you, or by us, copies of the User Content may remain visible in the caches or archived pages or that a third party (including not'any of the Users) copied or stored this Tale naked User.

To clarify, we do not recommend uploading or sending any information you do not want to make public.

Chapter XIV. Update and interpretation           


We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, use, and storage practices. If we make any changes that we consider to be "decisive" (at the discretion of our good faith) we vou s notify (using a notification methods provided by our Terms and Conditions) before the change takes effect . We encourage you to periodically check this page for the latest information on our privacy practices. Unless otherwise stated, our most recent Privacy Policy applies to all information we have about you regarding our Website and other Services.

This Privacy Policy is written in French and may for convenience be translated into English. You can access and view the English version by changing the language settings of the Website. If the translated (non-French) version of this Privacy Policy conflicts with its French version, the provisions of the French version will prevail.

Chapter XV. Contact Us           

If you have any questions about this Privacy Policy, or wish to exercise any of your rights as described in Chapter 9, contact our team at contact @ med-sync .com. We will attempt to resolve any dispute regarding the use of your Personal Information in accordance with this Privacy Policy.